West Haven Public School


PowerSchool Mobile App: Problem Syncing Error

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BGSD does not provide technical support for the Mobile App – it is impossible for us to support multiple platforms and an App which is developed by a third party.  Instead, please refer to the PowerSchool web portal: https://powerschool.blackgold.ca/public

PowerSchool Mobile App: Problem Syncing Error


If you are attempting to use the PowerSchool Mobile App and are receiving an error that reads “Problem Syncing”, this means that there was a problem syncing your mobile device with our school district’s information system. There are several potential causes for this error:

  • There may be a system error when pulling in data.
  • The district has temporarily paused sending out new data, usually for maintenance.
  • The district has not yet sent new data. This occurs frequently during the change of terms.

If you are experiencing this issue, here are a few steps you can take to troubleshoot.

Step-By-Step Solution

  • Uninstall the app and then restart your phone.
  • Re-install the app by downloading the app from the App Store/Google Play Store.
  • Once the app is installed open the app and it should land in the page which asks for the District Code.
  • Do not enter the District Code, rather click on the link “Where is my district code?” below the District Code.
  • Type in Black Gold School Division to find the district name and select
  • Enter your PowerSchool Parent Portal Username & Password
  • Wait for the system to load

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